1. Warranty Period

This warranty applies to any CropVue IoT device controller for a period of 1 year following the date of purchase. 

2. Warranty Coverage

This warranty covers the replacement of any CropVue IoT device controller found to have a defect in materials or workmanship that prevent it from functioning normally, as detailed in the user manual. Coverage includes damage in transit from CropVue to the customer, if reported within 14 days of receipt and documented with a photo of the shipment condition. 

Briefly, normal use and service conditions include mounting the device at least 50cm above ground level, periodically cleaning camera lenses and solar cells, and usage in temperatures from -20C to +40C, as well as rain and snow.

3. Exclusions

This warranty does not cover:

• External Damage: Damage caused by:

  • Physical impact (e.g., drops, breaks, scratches, regardless of whether caused by human, animal, nature, or farm equipment)

  • Inadequate protection during transit, including when shipping units to CropVue or to other sites (e.g., no bubble wrap or use of CropVue packaging liners to secure unit from moving). 

    • Damage sustained during transit, prior to receipt by customer is covered (see section 2). 

    • Please see the user manual for proper packaging instructions.

• Water Damage: Damage caused by prolonged exposure to water, chemicals, or excessive moisture, including, but not limited to:

  • Immersion in water

  • Exposure to corrosive chemicals, direct irrigation, or mud

• Battery Drain: Battery failure or damage caused by:

  • Leaving the device powered on for extended periods of time without sunlight to recharge solar cell

• Misuse or Abuse: Damage caused by unintentional or deliberate misuse, abuse, neglect, accident, or improper installation, including vandalism.

• Cellular Service: Use of the device in an area with no cellular service

• Unauthorized Repairs or Modifications: Damage caused by unauthorized repairs, modifications, or disassembly of device

• Acts of God: Damage caused by unforeseeable and uncontrollable natural events, such as severe weather conditions (e.g., hailstorms, hurricanes, and tornadoes), earthquakes, floods, volcanic eruptions, and other natural disasters.

4. Replacement Process

To initiate a warranty claim, the customer must:

1. Contact CropVue customer support within 14 days of discovering the defect.

2. Return the defective node to CropVue at CropVue expense. Shipping labels will be supplied by CropVue. 

Upon receipt of the defective device CropVue will evaluate the device and either refurbish or provide a replacement. Replacements will only include the device controller. The corrugated plastic body and mounting hardware should be retained for reuse with the replacement node.

For devices that are determined to be outside of the warranty coverage during CropVue’s evaluation, a replacement fee of USD $150 plus shipping will be incurred by the customer. This fee must be paid in full prior to the shipment of the replacement unit. Replacement units will be shipped within 5 business days of payment receipt.

For devices covered under warranty, the replacement will be shipped within 5 business days of CropVue's receipt of the defective device, with shipping paid by CropVue.

5. No Other Warranties

This warranty is in lieu of all other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.